Customer Care
Shipping & Delivery
Whether you're in Australia or across the globe, here's how your rug makes its way to you.
Free
Delivery anywhere in Australia, on every order
1–3 Days
To dispatch, in business days, with tracking by email
$80
Flat-rate international shipping, in AUD
Signed For
Every delivery, so your rug arrives safely
Domestic
We offer complimentary shipping Australia-wide on every order.
All rugs are dispatched within 1–3 business days, carefully packed and sent from our Melbourne warehouse. Once shipped, you’ll receive tracking details via email.
Estimated delivery times:
New South Wales & Victoria: 1–2 business days
Australian Capital Territory: 2–3 business days
Queensland & Tasmania: 2–4 business days
Western Australia & Northern Territory: 3–6 business days
Please note that we aren’t able to deliver to PO Boxes, as our couriers require a street address.
Domestic orders are shipped via StarTrack or FedEx, depending on your location.
International
We ship worldwide for a flat rate of $80 AUD per order.
Orders are dispatched within 1–3 business days and sent via DHL, FedEx, or UPS (for the United States).
Delivery usually takes up to 12 working days from dispatch, depending on your region.
From a mountain onsen in Japan to a townhouse in New York City, we’ve delivered rugs across the world, safely and seamlessly. You can order with confidence knowing your piece will arrive exactly as it left us.
Please note that customs duties, import taxes, or local fees (if applicable) are the responsibility of the recipient.
All deliveries require a signature on arrival to ensure your rug arrives safely.
If you’d prefer to give authority to leave without a signature, please include this note at checkout. Once this option is selected, Najaf Rugs cannot accept responsibility for loss, theft, or damage after delivery.
Rugs on Pre-Order
Some rugs in our Arriving Soon collection are available on a pre-order basis and may ship directly from our overseas warehouse.
For these items, please allow a minimum of 2 weeks for delivery. We will keep you updated at each stage and provide tracking details as soon as your order has been dispatched.
How Your Rug Travels to You
All our rugs are delivered folded rather than rolled. This often surprises customers, as machine-made rugs are usually rolled, but there’s a reason for that.
Because our rugs are handmade from 100% natural fibres such as wool and cotton, they can be folded safely without damage. This makes them far more practical to transport, as a folded rug takes up much less space than a rolled one. In contrast, machine-made rugs are woven from synthetic materials with a glued backing that can crack or break if bent, one of many reasons handmade rugs are superior.
When your rug arrives, you may notice some fold lines. These are completely normal and will disappear naturally over time once the rug is laid flat, walked on, and used in your space.
Need More Information?
Ask Us Anything About Delivery
Every rug we ship has already travelled far to reach us. We take as much care sending it to you as the artisans did weaving it.